Product description

What should I do if the battery fails?

If the battery is not charging, please contact our support team.

Do I need to buy a battery pack myself?

Our package includes a rechargeable battery pack along with a power supply charger. If you want extra battery packs for backup, please visit the TURBRO store or contact our support team.

Does this fan only operate on battery power, or can it also be connected to an electrical outlet?

This fan can also be powered by electricity. But we do not recommend using the misting function when plugged in for safety reasons. Please refer to the user manual for detailed instructions.

Is this fan resistant to water?

Yes, this fan boasts IPX4 water resistance. Please ensure that the power supply jack waterproof cover, battery cover, and USB waterproof silicone cover are completely closed to prevent water from contacting the battery or entering the battery port.

How can I adjust the spray if it is not a mist?

First check if the misting nozzles are loose. If not, please unscrew the nozzles and disassemble them to see if there are any missing parts. You can see all the parts of the nozzles in the user manual.

Great for a myriad of outdoor pursuits, TURBRO MS12 misting fan is a versatile companion for outdoor activities such as barbecues, camping adventures, training at the sports stadium, bustling beach parties, scenic picnics, and leisurely poolside lounging.